Designation :- Sales and Serivice Engineer

Location :- Ahmedabad and Delhi

Experience:- 5-10 Years

Opening(s):- 2

Job Description:-

• 1. Ensure generation of records, containing all technical, electro-mechanical & process related information, of all existing accounts, in the allocated territory. Also ensure     that a copy of the same is available at HO.
• 2. Ensure O&M manuals, for all equipments, are obtained either through web or through direct contact with concerned OEMs. Also ensure availability of such manuals      with HO.
• 3. Respond to customer complaints not later than 24 hours from the time of receipt of the complaint
• 4. Seek help of Territory Manager / HoD, wherever required, & firm up plan for resolution of received complaints.
• 5. Look forward to achieve minimum turnaround time while preparing plans to resolve any complaint.
• 6. Ensure maximum revenue generation per service call.
• 7. Ensure compliance to all O&M related SOPs while attending to service calls.
• 8. Ensure no commitments are made for delivery of free service / supply without approval of the CCD-HoD.
• 9. Accompany Territory Managers, wherever required, for additional back up & support on sales calls.
• 10. Prepare tour plan, in coordination with the concerned Territory Manager, for calls to be done when there are no pending service calls.
• 11. Ensure set targets for generation of service revenue is met.
• 12. Ensure set targets for customer satisfaction index are met.
• 13. In coordination with the Territory Manager ensure that copy of all incoming & outgoing communications, in the allocated territory, is maintained. Also ensure copy of      such communications are available with HO.
• 14. Ensure impeccable code of conduct while in customer premises.
• 15. Ensure timely collection of all outstanding payments.
• 16. Make site visits as required by the HoD / Territory Manager

Salary:- No barrier for good candidates

Industry:- ETP/RO, Water and Waste Water industries, EPC

Functional Area:- After Sales and Service

Role Category:- Middle Management

Role:- Engineer

Education:- (UG - Diploma/B.Tech/B.E. - Mechanical)

To apply for this position, please mention your details and resume to vipul.gupta@arvind.in